Return & Refund Policy

At BuzzShield, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a 30-day return policy.

Returns

You have 30 days after receiving your order to request a return.

To qualify for a return:

• The item must be unused and in the same condition you received it

• The product must be in its original packaging

• Proof of purchase or order confirmation is required

To request a return, please contact us at:

📧 isaacinnewcastle2026@gmail.com

Return requests must be approved before items are sent back. Returns sent without prior authorization may not be accepted.

Return address details will be provided after your request is approved.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue so we can review and resolve the problem promptly.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

• Used or worn products

• Personal care items

• Gift cards

• Clearance or final sale items

We also do not accept returns for products damaged through misuse, improper handling, or unauthorized modifications.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please request a return for the original product and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason, in accordance with applicable consumer protection laws.

Returned items must still meet the return eligibility conditions listed above.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note:

• Shipping costs are non-refundable

• Banks and payment providers may require additional processing time

• We are not responsible for delays caused by financial institutions

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 isaacinnewcastle2026@gmail.com

Important Notice

BuzzShield is not responsible for:

• delivery delays caused by carriers, customs, or external shipping issues

• incorrect addresses provided by customers

• lost or stolen packages marked as delivered by the shipping carrier

Customers are responsible for ensuring shipping information is accurate before placing an order.